Competency Based Development Program

We help our clients to achieve their desired end-state
through our Competency Based Development Program:

 

COMPETENCY
BASED
DEVELOPMENT
PROGRAM
COURSE OVERVIEW DURATION AUDIENCE
PLAN
Visionary Thinking
  • Understanding the process of visionary thinking
  • Identifying characteristics of visionary leaders
  • Picturing your desired end-state: vision articulation
  • Realizing visionary ideas into reality
1 Day
  • Business owners
  • Executives
Strategic Thinking
  • Introducing Sun Tzu’s The Art of War
  • Identifying your competitive advantage
  • Identifying Opportunity or Strength first?
  • Developing strategic thinkers in the organization
2 Days
  • Executives
  • Senior Managers
  • Managers
Goal Setting
  • Starting from where you are and where you want to go
  • Setting SMARTER Goals:
    – Specific
    – Measurable
    – Attainable
    – Realistic
    – Time bound
    – Exciting
    – Resourced
  • Translating company target into departments’
  • Cascading down department target
    into teams/individuals’
  • Prioritizing actions to achieve goals
1 Day
  • Senior Managers
  • Managers
Planning
and
Organizing
  • Understanding the difference between planning and organizing
  • Understanding the difference between strategic and operation
  • Understanding steps in planning and organizing
  • Formulating actionable and measurable action plan
2 Days
  • Senior Managers
  • Managers
  • Staffs
Managing Risks
  • Dealing with risks using 5 steps of risk management
  • Planning for risk management
  • Identifying risk for your organization
  • Responding to negative and positive risk
  • Monitoring and Controlling risks
1 Day
  • Senior Managers
  • Managers
  • Staffs
DO
Leading People
  • Understanding the difference between leader and manager
  • Understanding
    Knowing, Being, Doing
  • Identifying the Emotion Button
  • Journeying from:
    – Self-Awareness
    a(Knowing Self and Role)
    – Self Development
    – Awareness of Others
    – Development of Others
  • Mastering Situational Leadership:
    – Telling
    – Selling
    – Participating
    – Delegating
    – Leadership
2 Days
  • Senior Managers
  • Managers
Managing Resources
  • Dealing with organization’s resources
  • Understanding the true costs of resources
2 Days
  • Senior Managers
  • Managers
Cross Functional Coordination
  • Understanding the difference between functional team and cross-functional team
  • Understanding the benefits of cross-functional coordination
  • Understanding the steps for cross-functional coordination
  • Overcoming the challenges of cross functional coordination
1 Day
  • Senior Managers
  • Managers
  • Staffs
Problem
Solving
  • Defining the problem well
  • Exercising the prisoner’s dilemma
  • Practicing steps in problem-solving
  • Overcoming hurdles in Problem Solving
1 Day
  • Senior Managers
  • Managers
  • Staffs
Decision Making
  • Understanding
    the importance
    of decisiveness skills
  • Understanding relationship between “problem solving” and “decision making”
  • Understanding types
    of decision making: emotional, intuitive, rational, collaborative
  • Understanding rational decision-making steps
  • Mastering decision-making tools
1 Day
  • Business owner
  • Executives
Managing
and
Leading Projects
  • Determining factors
    for successful project
  • Handling people issues in managing project
  • Handling technical issues in managing project
  • Balancing the efforts
    for managing and leading in project management
2 Days
  • Senior Managers
  • Managers
Communicating and
Coordinating
  • Understanding Ego States
  • Conducting Transaction Analysis
  • Understanding
    the importance of communicating and coordinating effectively at work
  • Choosing the right method of communication
    and coordination
  • Developing your communication skills: listening and speaking
  • Establishing your coordination mechanism
  • Recognizing and overcoming barriers
    to communication
    and coordination
1 Day
  • Senior Managers
  • Managers
  • Staffs
Conflict Resolution
  • Understanding the nature of conflict
  • Understanding
    Thomas Kilmann
    framework in
    resolving conflict
  • Engaging conflict constructively
    Understanding BIOS:
    – Bias
    – Intention
    – Observation
    – Standards
  • Bridging different perception
  • Practicing conflict resolution
1 Day
  • Business owner
  • Executives
  • Senior Managers
  • Managers
  • Staffs
Stress Management
  • Introducing stress at
    the workplace
  • Identifying causes of stress
  • Identifying effects
    of stress
  • Responding to stress
  • Managing stress at
    the workplace
1 Day
  • Business owner
  • Executives
  • Senior Managers
  • Managers
  • Staffs
Service Mind
in Action
  • Understanding service mind behaviors
  • Defining service excellence
  • Understanding how customer see productsor services, RATER:
    – Reliability
    – Assurance
    – Tangibles
    – Empathy
    – Responsiveness
  • Handling complaints:
    use your HEART
  • Increasing
    customer loyalty
1 Day
  • Managers
  • Staffs
Win-win Negotiation
  • Identifying types
    of personal and additional needs
  • Choosing your
    negotiation style
  • Controlling negotiation climate
  • Responding to threats in negotiation
  • Mastering 3-Steps
    to Win-win Negotiation
1 Day
  • Business owner
  • Executives
  • Senior Managers
  • Managers
  • Staffs
Consultative Selling
  • Defining consultative selling and the goals of solution-based selling
  • Understanding the focus of consultative selling process
  • Identifying factors to take into account in the consultative sales methodology:
    – the products/ services
    – the sales cycle
    – the industry
    – the buyer personas
  • Learning the 6 principles
    of consultative selling:
    Research, Ask, Listen, Teach, Qualify, Close
1 Day
  • Business owner
  • Executives
  • Senior Managers
  • Managers
  • Staffs
Coaching
  • Setting the scene for workplace coaching
  • Practicing
    TOUCH Coaching®:
    – Trigger
    – Observe
    – Understand
    – Communicate
    – Hone
  • Practicing BEST Feedback®
    – Giving:
    aiBalanced, Earnest, aiSpecific, Timely
    – Receiving:
    aiBig hearted, Eager, aiStudious, Thankful
  • Identifying barriers
    to improving people management through coaching
1 Day
  • Senior Managers
  • Managers
Motivating
and
Influencing
  • Identifying common types of motivation: Achievement, Socialization, Incentives, Fear, Change
  • Introducing new paradigm
    of motivation:
    – Autonomy
    – Mastery
    – Purpose
  • Matching what science knows and business does
  • Developing the desire to change
  • Developing motivational action plan
2 Days
  • Senior Managers
  • Managers
Empowering
  • Understanding 3 keys of empowerment:
    – Information Sharing
    – Setting Boundaries
    – SMARTER Delegation:
    — Specific
    — Measured
    — Attainable
    — Realistic
    — Timebound
    — Exciting
    — Resourced
    – Giving Autonomy
  • Practicing empowerment through Matching Readiness vs. Leadership Style Determining the right Degrees of Initiatives
  • Implementing and monitoring empowerment practice in organization
1 Day
  • Senior Managers
  • Managers
Building Trust
  • Practicing integrity as the foundation of trust:
    – Practicing Integrity
    aiin Statement
    – Practicing Integrity
    aiin Action
    – Understanding the a-nature of trust
    – Practicing the
    aigame of trust
  • Identifying trust and distrust behaviors
  • Facing the challenges
    in building trust
    in organization
1 Day
  • Business owner
  • Executives
  • Senior Managers
  • Managers
  • Staffs
Assertiveness
  • Understanding assertiveness
  • Understanding why assertiveness contribute to team performance
  • Asserting self
  • Identifying and Maintaining Assertive Boundaries at Work
  • Dealing with
    Difficult People
1 Day
  • Business owner
  • Executives
  • Senior Managers
  • Managers
  • Staffs
Designing
and Delivering Presentation
  • Framing and structuring your thoughts
  • Mastering choice of words, voice intonation, and
    body language
  • Overcoming nerves
  • Handling difficult participants
  • Handling difficult questions
  • Getting them to remember and apply learned knowledge
1 Day
  • Senior Managers
  • Managers
  • Staffs
Art and Technique
of Facilitation
  • Understanding the different methods
    of facilitation
  • Understanding the art of persuading and convincing audiences through credibility, emotional building, and rational thinking
1 Day
  • Business owner
  • Executives
  • Senior Managers
  • Managers
  • Staffs
Marketing Intelligence
  • Understanding the difference between intelligence and espionage
  • Understanding steps
    in marketing intelligence
  • Analyzing business environment, industry, market and organization
  • Practicing and countering
    marketing intelligence
1 Day
  • Business owner
  • Executives
  • Senior Managers
  • Managers
  • Staffs
Business Acumen
  • Understanding the 5 Business Drivers:
    – Cash
    – Profit
    – Assets
    – Growth
    – People
  • Understanding how businesses
    generate cash flow
  • Introducing Financial Basics
  • Minding the Business
  • Taking Actions
1 Day
  • Business owner
  • Executives
  • Senior Managers
  • Managers
Nurturing Effective Work Relationship (using Lumina Personality Profile)
  • Why nurturing effective
    work relationships?
  • Introducing Lumina research in personality
  • Reading and understanding your personality profile
  • Reading and understanding others‘ personality profiles
  • Co-creating results
    with others
2 Days
  • Business owner
  • Executives
  • Senior Managers
  • Managers
  • Staffs
Fostering
High-performance Team
  • Understanding Tuckman’s 4 stages of team development
  • Identifying degrees of interdependency in a team
  • Matching communication and coordination mechanism to degrees
    of interdependency
  • Thinking ship not team,
    thinking team not self
  • Practicing collaborative problem solving
2 Days
  • Senior Managers
  • Managers
Legal for
Non-Legal
(in collaboration with Professor Hikmahanto Juwana, Guru Besar Hukum Internasional Universitas Indonesia, Peneliti Independen, Anggota
Dewan Ahli di Departemen Kehakiman dan HAM RI)
  • Current Indonesia
    law conditions
  • What is laws
  • What is corporation
  • Management of
    company’s assets
  • Procurement of
    products and services
  • What is contracts
1 Day
  • Business owner
  • Executives
  • Senior Managers
  • Managers
  • Staffs
STUDY
Monitoring
and
Controlling
  • Understanding monitoring and controlling cycle
  • Tools & templates contributing to effective coordination meeting
  • Designing and conducting effective coordination meeting
  • Practicing failure strategy
1 Day
  • Executives
  • Senior Managers
  • Managers
Improving
and
Appraising Performance
  • Understanding Performance:
    – Excellent
    – Good
    – Mediocre
    – Poor
  • Mindset and behaviors contributing to fair performance appraisal
  • Rating and Documenting Performance
  • Understanding factors that influence performance
  • Diagnosing issues
    with existing performance
  • Formulating performance
    improvement plan
1 Day
  • Executives
  • Senior Managers
  • Managers
ADJUST
Managing Changes
  • Understanding why organization
    have to change
  • Identifying change engines:
    – Change Sponsor
    – Change Enforcer
    – Change Catalyst
    – Change Agent
  • Responding to change
  • Preparing for change
  • Implementing change:
    – Planning the change
    – Setting objectives
    – Implementing the change
    – Reviewing and Learning from the change
2 Days
  • Business owner
  • Executives
  • Senior Managers
  • Managers
  • Staffs
Bridging execution gap
  • Understanding the execution gap
  • Introducing the twister
    in your daily work
  • Identifying and overcoming
    productivity killers
  • Becoming more productive
  • Practicing Logical Approach Framework for bridging execution gap
2 Days
  • Executives
  • Senior Managers
  • Managers
Innovation Mindset
  • Introducing innovation mindset
  • Why Innovation?
  • Understanding the type of processes
    of Innovative Problem Solving, SCAMPER:
    – Substitute
    – Combine
    – Adapt
    – Modify
    – Put to another use
    – Eliminate
    – Reverse
  • Thinking Out of the Box:
    Breaking Patterns
  • Setting the Climate
    for Innovation
  • Leading Innovation
    in Teams
1 Day
  • Business owner
  • Executives
  • Senior Managers


Contact us
for further information.