Conflict Resolution

OVERVIEW

  • Nature of conflicts
  • Thomas Kilmann’s conflict resolution framework
  • Engaging conflict constructively
  • BIOS (Basic Input Output System: Bias-Intention-Observation-Standards)
  • Bridging different perception
  • Practicing conflict resolution

DURATION

  • 1 Day

AUDIENCES

  • Executives
  • Managers
  • Supervisors
  • Staffs